PRIVACY POLICY

Cool Me Store Privacy Policy

1. Introduction
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, process, and protect your personal data, as well as your rights in relation to its processing. The Privacy Policy complies with applicable law, including Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data (GDPR).

2. Personal Data Controller
The controller of your personal data is:
Karolina Pawlicka, owner of the “Cool Me” brand, operating as an unregistered business.
Email address: office@coolme.online


3. Purpose and legal basis for data processing
Your personal data is processed for the following purposes:
Order fulfillment – data processing is necessary for the performance of the sales contract, including for the purpose of making payments, fulfilling orders, and shipping.
Customer contact – data processing is necessary to respond to inquiries and handle any complaints or returns.
Marketing – data processing for the purpose of sending marketing information, including offers, promotions, and news, solely on the basis of the customer´s consent.
Compliance with legal obligations – data processing is necessary to fulfill obligations imposed by law, e.g., tax and accounting obligations.

Legal basis for the processing of personal data:

Art. 6(1)(b) of the GDPR (necessary for the performance of a contract) – for the purpose of fulfilling an order.
Art. 6(1)(a) of the GDPR (consent) – for the purpose of direct marketing, if you consent to receiving such information.
Art. 6(1)(c) of the GDPR (legal obligation) – for the purpose of fulfilling tax and accounting obligations.

4. What personal data do we collect?
We collect data that is necessary to fulfill the order and contact the customer:
First and last name
Delivery address
Email address
Phone number
Information about the products ordered
Payment information

5. Data retention period
Personal data will be stored for the period necessary to:
Fulfill the order (until the end of the sales contract).
Fulfill legal obligations (e.g., for the period required by tax law).
Sending marketing materials, if you have given your consent – until it is withdrawn.

6. Transfer of personal data
Your personal data may be transferred to external entities that support us in fulfilling your order, such as:
Courier and delivery companies, e.g., InPost, Poczta Polska, couriers.
Online payment operators.
Hosting services and IT systems that support the operation of our store.

7. Your rights related to personal data
You have the right to:
Access your personal data – you have the right to obtain a copy of your data processed by us.
Rectify your personal data – if your data is incorrect or incomplete, you have the right to correct it.
Delete your personal data – you can request that your data be deleted if it is no longer needed for the purposes for which it was collected.
Restrict data processing – in certain cases, you can request that data processing be restricted.
Transfer data – you have the right to transfer your data to another controller.
Objection – you have the right to object to the processing of your data when the processing is based on the legitimate interest of the controller.
Withdrawal of consent – if we process data based on your consent (e.g., for marketing purposes), you have the right to withdraw that consent at any time.

8. Personal data security
We make every effort to keep your personal data secure. We use appropriate technical and organizational measures to protect your data from unauthorized access, loss, destruction, or disclosure.

9. Cookies
Our store uses cookies for the following purposes:
To ensure the proper functioning of the website.
Analyze website traffic.
Personalize advertising content.

You can manage cookies in your browser settings. You can withdraw your consent to the use of cookies at any time by changing your browser settings.

10. Changes to the Privacy Policy
We reserve the right to change the Privacy Policy. In the event of significant changes, we will inform you via our website. The new version of the Privacy Policy will be effective from the moment it is published.

11. Contact
If you have any questions regarding the processing of personal data or the exercise of your rights, please contact us at the following e-mail address: office@coolme.online