DELIVERY OPTIONS
We make sure that shopping with us is convenient and fast! ✨
That´s why we offer you shipping via DPD courier.
DPD courier – fast delivery right to your door, starting from 16 euros, depending on your country! :)
We will ship your order within 48 hours of placing and paying for it.
Have a great shopping experience! :)
We hope you like the product so much that you won´t want to return it. However, if for some reason you do need to return it, here is some information about the return process.
Order returns
The customer has the right to withdraw from the sales contract within 14 days of receiving the order, without giving any reason.
To make a return, you have to:
Inform the store of your intention to withdraw from the contract (email:office@coolme.online).
Return the product intact, with the tag and in its original packaging.
The cost of returning the product is borne by the customer.
The refund will be made within 14 days of the store receiving the returned product.
The seller will refund the payment using the same method of payment as used by the consumer, unless the consumer has expressly agreed to a different method of refund which does not involve any costs for them.
The Cool Me brand reserves the right to refuse a return if the product is used, dirty, damaged, without a tag, or in any way shows signs of use that prevent its further sale.
